Monday, August 11, 2008

Developing Transforming Policies And Not Merely Surviving Ones

Separation hurts….but sometimes it doesn’t. You Survive….but is survival the only intention?

Almost every IT company has a policy asking its lowest 5-10% performers to separate each year. These are the same associates who were hired by the same companies after their diligent Entry processes. They soon get a decent job with salary hikes in competitive or even better companies. This naturally makes us ponder over….are they really incompetent? Or Are they competent only till the interviews and gradually lose the zeal to perform? Or Are they among those who like to Hop and Jump a lot and have excelled the art of interviewing rather than the art of performing? Whatever it is, we can clearly see 3 facts:

1. These people do not perish after being fired….but they Grow!
2. Their competencies are better than many of the “Performing & Loyal” associates of the Organisation.
3. Something is wrong in their Relationship and Attitude towards current organisation.

Now let us focus on the strategy and policy of IT companies for this issue. These “Low Performers” are fired every year. We find it easier to find a replacement. We are constantly hiring. We have a smooth and constant “Talent Flow”. So far So Good, but I am sorry to say that I see this as an easy way out of the situation.

It is easy to Avoid than to Transform!

We at IT-BPO companies excel in Transforming client businesses, let us come together and see how to Transform Ourselves.

On analysing the behaviour of these “Low Performers” it is visible that these either run on 5th gear or reverse, there is no middle way for them. Hundreds of “Loyal Associates” are actually running consistently on 2-3 gear and surviving. But, is survival the only need?

The “Low Performers” have the guts to be in a situation detrimental to them. We need their guts, We need to channel them in the right direction, We need to enlighten them, We need to make sure they are up there at 5th gear and not merely surviving like the “Loyal Associates”.

Yes! We need to Transform them in order to Transform Us. And to do that we need to transform our policies and strategies and work hard not only while hiring but also while retaining.

Developing Transforming policies is the key. Let us not be attracted towards immediate gains but focus on the long term development and we shall soon realise that profits are just by-products and in any production, by-products are the largest in quantity!

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